Troubleshooting
Upload Failures
"File type not supported"
You included a file type that isn't in the supported list. Remove unsupported files from your ZIP and try again.
"File too large"
Your ZIP exceeds the file size limit. Optimize images, remove unused files, and try again.
Upload hangs or times out
- Check your internet connection
- Try a smaller ZIP
- Reduce image sizes
- Wait a moment and try again
Publishing Issues
Artifact shows "failed" status
This usually means Dropley couldn't extract or validate your ZIP. Try:
- Re-zip your project
- Make sure the ZIP isn't corrupted
- Verify your entry point path is correct
- Check all files are supported types
"Entry point not found"
Dropley couldn't find the entry HTML file at the path you specified. Make sure:
- The file exists in your ZIP
- The path is correct
- The file name matches exactly (case-sensitive)
Serving Issues
Page shows blank or broken
- Check your HTML for syntax errors
- Verify all asset paths are relative, not absolute
- Open browser dev tools (F12) and check the Console/Network tabs for errors
CSS/JS not loading
- Make sure the file paths in your HTML match the ZIP structure
- All paths must be relative (not starting with
/) - Check that file extensions match the supported types
Images not displaying
- Verify the image path in your HTML
- Check the image format is supported
- Ensure the image file exists in your ZIP
Expiration Issues
My artifact expired before I expected
Check the expiry you selected during upload. The countdown starts immediately after successful upload.
Can I extend an expired artifact?
No. Once expired, the artifact is permanently deleted. You need to upload again.
Browser Issues
Page doesn't render correctly
- Try a modern browser (Chrome, Firefox, Safari, Edge)
- Clear your browser cache
- Check for JavaScript errors in the console
Still Stuck?
If you're still having issues, check the service limits or browse the FAQ.